Nexwa Help Center
Everything you need to know to use Nexwa. Learn how to buy services, manage orders, use the API and more.
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- Getting started
What Nexwa is and how to register
From the public catalog to email verification.
- Getting started
Login, Google and account recovery
Sign in with email or Google and recover your password.
- Getting started
Customer Area, profile and safe logout
Find orders, wallet, settings and logout.
- Boosting and social services
How to choose a social service
Understand boosting, requirements, quantities and prices.
- Boosting and social services
Drop, refill and guarantees
Understand metric decreases and replenishment conditions.
- How to purchase
How to place an order
From the catalog to payment and order history.
- How to purchase
Entering links and quantities correctly
Avoid wrong destinations, platforms and quantity limits.
- Orders and delivery
Order IDs and status meanings
Distinguish payment, processing and outcomes.
- Orders and delivery
Delays, partial orders and refund requests
Report problems under Nexwa’s published Terms.
- Payments and wallet
Wallet balance, top-ups and transactions
View credit and add funds from your account.
- Payments and wallet
Successful payments, failed payments or missing orders
Check the outcome before purchasing again.
- Nexwa API
Nexwa API: keys and authentication
Connect your application to the public v2 API.
- Nexwa API
API: services, prices, orders, status and refill
Parameters and responses for published actions.
- Nexwa API
API: errors, limits and retries
Handle errors and uncertain outcomes without duplicate purchases.
- Reselling
Using Nexwa for reselling
Pricing, automation and responsibility for your customers.
- Friend Codes and referrals
Find, share and enter a Friend Code
Personal invitations when the system is enabled.
- Friend Codes and referrals
Bonus rules and invitation summaries
Check real promotions and eligibility instead of assuming rewards.
- Security and account
Protect your account and handle suspicious access
Passwords, email protection and official contact routes.
- Security and account
Personal data and payment security
Manage preferences and data requests through available channels.
- Common problems
Quick answers to common problems
Where to start for login, payments, orders, API and invitations.
- Common problems
How to contact support
Use Nexi, a human support ticket or the published email address.
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21 articles
Getting started
Accounts, login and first steps.
Boosting and social services
Choose with clear information.
How to purchase
From service to confirmation.
Orders and delivery
Statuses, timing and requests.
Payments and wallet
Payments, credit and transactions.
Nexwa API
Integrate services and orders.
Reselling
Pricing and customer operations.
Friend Codes and referrals
Invitations and bonus conditions.
Security and account
Protect access and personal data.
Common problems
Answers and support.
Useful articles
- How to purchase
How to place an order
From the catalog to payment and order history.
- Orders and delivery
Order IDs and status meanings
Distinguish payment, processing and outcomes.
- Payments and wallet
Wallet balance, top-ups and transactions
View credit and add funds from your account.
- Nexwa API
Nexwa API: keys and authentication
Connect your application to the public v2 API.
Frequently asked questions
I cannot sign in. What should I do?
Check your address and spam folder. If recovery fails or you lost email access, contact support by email.
Login, Google and account recoveryI paid but cannot see my order. What should I check?
If charged with no order, recheck confirmation and the account used. Contact support with date, amount, account email and available payment reference.
Successful payments, failed payments or missing ordersCan I correct a wrong link?
Review everything at checkout. If already submitted incorrectly, contact support immediately with the order ID and link.
Entering links and quantities correctlyCan I request a refill?
For web orders, contact support with the order ID and observed difference. API orders can use refill when accepted for that order.
Drop, refill and guaranteesMy Friend Code does not work. What should I check?
For invalid codes, check characters or ask the inviter again. You can remove the code and register; retroactive attribution is not provided. Contact support for persistent errors.
Find, share and enter a Friend CodeHow do I contact support?
If you cannot sign in or use chat, email support@thewalloflinks.com. The Terms state replies are normally provided within 7 business days.
How to contact supportStill need a hand?
Open account support for a specific request. If you cannot sign in, email us.