Delays, partial orders and refund requests
Report problems under Nexwa’s published Terms.
Last updated:
How it works, step by step
- Check status, target and description. Service-specific start and delivery estimates can vary during execution.
- The Terms provide processing within 72 hours of purchase. If not processed in that time, request a refund review through support. Accepted refunds are issued within 7 business days.
- For partial delivery, contact support about completion or a proportional refund of the unfulfilled portion. Refunds use the original method or wallet credit if agreed.
- For completed services, the Terms exclude refunds subject to mandatory rights. Read the withdrawal and early execution conditions. Ask support about blocked orders, changes, cancellation or metric differences.
Important
The linked Terms govern conditions and rights. There is no self-service cancellation command; acceptance of an individual request is not guaranteed.
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