Quick answers to common problems
Where to start for login, payments, orders, API and invitations.
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How it works, step by step
- Cannot sign in? Recover your password or use the correct Google account; email support if needed.
- Paid but no order? Check confirmation, account and transactions before paying again. Wrong link? Send the ID and link to support immediately; changes are not guaranteed.
- Order waiting, blocked or partial? Check statuses and timing conditions. Completed but metrics differ? Report the quantity, target and observed difference.
- Need refill or cancellation? Request support review for web orders. API publishes refill when accepted, but no cancellation action.
- Missing API key? Open Wallet and API; full keys appear only when generated. Invalid Friend Code? Check it before completing registration and read bonus conditions.
Important
Related articles provide full procedures. Prepare the order number for individual support requests.
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