Common problems
Answers and support.
Results
2 articles
- Getting started
What Nexwa is and how to register
From the public catalog to email verification.
- Getting started
Login, Google and account recovery
Sign in with email or Google and recover your password.
- Getting started
Customer Area, profile and safe logout
Find orders, wallet, settings and logout.
- Boosting and social services
How to choose a social service
Understand boosting, requirements, quantities and prices.
- Boosting and social services
Drop, refill and guarantees
Understand metric decreases and replenishment conditions.
- How to purchase
How to place an order
From the catalog to payment and order history.
- How to purchase
Entering links and quantities correctly
Avoid wrong destinations, platforms and quantity limits.
- Orders and delivery
Order IDs and status meanings
Distinguish payment, processing and outcomes.
- Orders and delivery
Delays, partial orders and refund requests
Report problems under Nexwa’s published Terms.
- Payments and wallet
Wallet balance, top-ups and transactions
View credit and add funds from your account.
- Payments and wallet
Successful payments, failed payments or missing orders
Check the outcome before purchasing again.
- Nexwa API
Nexwa API: keys and authentication
Connect your application to the public v2 API.
- Nexwa API
API: services, prices, orders, status and refill
Parameters and responses for published actions.
- Nexwa API
API: errors, limits and retries
Handle errors and uncertain outcomes without duplicate purchases.
- Reselling
Using Nexwa for reselling
Pricing, automation and responsibility for your customers.
- Friend Codes and referrals
Find, share and enter a Friend Code
Personal invitations when the system is enabled.
- Friend Codes and referrals
Bonus rules and invitation summaries
Check real promotions and eligibility instead of assuming rewards.
- Security and account
Protect your account and handle suspicious access
Passwords, email protection and official contact routes.
- Security and account
Personal data and payment security
Manage preferences and data requests through available channels.
- Common problems
Quick answers to common problems
Where to start for login, payments, orders, API and invitations.
- Common problems
How to contact support
Use Nexi, a human support ticket or the published email address.
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