Successful payments, failed payments or missing orders
Check the outcome before purchasing again.
Last updated:
How it works, step by step
- Implemented methods are card through Stripe and wallet credit. Checkout displays the final amount.
- After paying, check the confirmation page, My orders and wallet transactions when relevant. Returning to the site alone does not prove payment succeeded.
- If charged with no order, recheck confirmation and the account used. Contact support with date, amount, account email and available payment reference.
- For failed or canceled payments, read the message and check funds or card details with the card issuer. Retry only once the previous outcome is clear.
Important
Never send full card numbers, CVV or API keys. Credits and refunds require verification.
Open the feature
Was this guide helpful?
Local feedback is not sent to support. Use the contacts below to receive a reply.
Still need a hand?
Open account support for a specific request. If you cannot sign in, email us.